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Getting past no

by William Ury
Edition statement:1st ed. Published by : Random House Business Books Physical details: 161 ISBN: 0712655239 paperback. Subject(s): Business and Leadership Year: 1991
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William Ury, now presents a proven, five-step strategy for tackling the very thorniest aspect of the subject - dealing with people who wont deal. How can you get to yes when the other person says no? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?

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